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Complete a financial statement

Getting a better picture of your financial situation.

We understand your circumstances may change during the term of your agreement.

If you’re worried about keeping up with your repayments, or have fallen behind, there are lots of ways we can help you.

If you’re in financial difficulties, we’re here to help.

It’s why we’ve created a financial statement form, which can help you build a clearer picture and take back control of your finances.

Download a financial statement form (PDF)

Fill it out and then call us on 0161 451 3153 (between 8:30am and 7pm Monday to Friday) to discuss your situation. It’ll help us understand the subtleties of your circumstances, and come up with common sense ways to help

Alternatively, you can print it off and post it to us:

Retail Collections team
Lake View

Once we receive your form one of our advisers will be in touch. Please note that we cannot offer independent debt advice or advice concerning your payments to other creditors.  If you are looking for advice concerning your debts, please view our useful links page for details of organisations who you can contact for help.


For personal customers who want to make a payment or discuss payment difficulties

We’re here between 8.30am and 7pm Monday to Friday. To pay using our automated system, available 24 hours a day, please call 0161 333 7410 and select option 1.

For commercial customers who want to make a payment or discuss payment difficulties

If you are having payment difficulties, we’re here between 9am and 5:30pm Monday to Friday. If you would like to make a payment, you can call us 24/7.