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Your Privacy

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Strictly Necessary Cookies


These cookies are strictly necessary for the Website to work properly and for us to keep it secure. They are needed to allow users to use the Website and its features, including to move between pages of the website.

These cookies are required

Performance and analytical cookies

These cookies allow us to collect certain information about how a user navigates the Website. They help us to understand which parts of the website are interesting to users and which are not as well as what we can do to improve the website.

Functional cookies

These cookies enable technical performance of the Website and allow us to remember the choices users make and their preferences. They allow us to give a better online experience, such as remembering a user (e.g. their language preferences) when they next access the Website. They also help us to track performance of the Website.

Complete a financial statement

Getting a better picture of your financial situation.

We understand your circumstances may change during the term of your agreement.

If you’re worried about keeping up with your repayments, or have fallen behind, there are lots of ways we can help you.
Download a financial statement form (PDF)
Return it by post

We use details of your income and expenditure to give us a better picture of your circumstances. We'd like to review your circumstances to see how we can help, and the earlier you contact us the more options we'll have to help you. Please download, print and complete our financial statement (PDF) and return it to us by post.

Retail Collections team
Lake View

Once we receive your form one of our advisers will be in touch. Please note that we cannot offer independent debt advice or advice concerning your payments to other creditors.  If you are looking for advice concerning your debts, please view our useful links page for details of organisations who you can contact for help.


For personal customers who want to make a payment or discuss payment difficulties

We’re here between 8.30am and 7pm Monday to Friday. To pay using our automated system, available 24 hours a day, please call 0161 333 7410 and select option 1.

For commercial customers who want to make a payment or discuss payment difficulties

We’re here between 9am and 5:30pm Monday to Friday.