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Why am I having issues getting a credit report?

On the Credit Profile tile, make sure the address is highlighted in blue before clicking Generate, otherwise the credit won’t pull through.

In addition, MBV can only hold a maximum of three addresses over a previous three-year period. So if your customer has exceeded this limit, please enter their oldest and most recent address over that time period into the system, and amend the dates accordingly. You’ll then need to upload a Word document in the submission checklist as a Broker Added Item, with the customer’s full address history for our Underwriting team.

Finally, overseas applicants aren’t credit searched. So if you select anything other than UK under Country of Residence in the Applicant Details, the Credit Profile tab won’t become available.

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