My payment deferral is ending and I am still struggling financially

What are my options at the end of my payment deferral if I am still struggling financially?

The Financial Conduct Authority recently updated its guidance regarding payment deferrals. This guidance requires us to continue to offer support to our customers who are impacted by the COVID19 pandemic. This may include offering a further payment deferral or arrangement where it is appropriate to do so or we may discuss alternative options. To confirm, we are continuing to offer support in line with such guidance.

We understand this is a difficult time for many people and we would like to support you where possible.

To discuss the options available to you, please call us on 0161 333 7404, we're here from 9am to 5:30pm, Monday to Friday.


What other options are available to me?

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