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Regulated products Bridging Finance First Charge Mortgages Consumer Buy to Let Second Charge Mortgages
Unregulated products Bridging Finance - Residential Bridging Finance - Commercial Commercial Term Loans Semi-Commercial Mortgages Buy to Let Homeowner Business Loan
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Product guides
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Got a question about our SLAs?.

Please check this page where you’ll find a list of our current SLAs, which we regularly review and update.

If you’re waiting for an update on a specific case, please check the case tracking on our online application portal, My Broker Venue (MBV) or our Network and Club Portal.

If you’re waiting for a decision on a case you’ve submitted, please check when you should expect to hear from us before you get in touch – this will help us keep things moving as quickly as possible.

Unregulated finance

DIP referrals 48 hours
New applications Bridge - 24 hours
Term - 48 hours
Underwriter requested documents 72 hours
Non-solicitors completions 24 hours
Solicitors completions 48 hours

Regulated finance

DIP referrals 24 hours
New applications 48 hours
Underwriter requested documents 48 hours
Non-solicitors completions 24 hours
Solicitors completions 48 hours