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Submitting a case

Our online application system My Broker Venue

My Broker Venue is our online application system. It’s designed to help financial intermediaries make the right decisions for their customers and submit applications to us.

You’ll need to register and it’s quick and easy to do so. Once you’ve completed your details, one of our team will be in touch to activate your account and introduce themselves. We’ll aim to do that within 24 hours of you submitting your details.

Once your account has been activated, you’ll be able to submit applications and have your own dedicated area where you can access all of your applications with us. Once your account has been activated, you’ll be able to log into My Broker Venue to request quotes, decision in principles (on some products) and submit a full application to us.

You'll have access to:

• Our automated affordability assessment
• Full product guides
• User Guides to help you process an application
• Personalised submission checklist for each application
• Latest updates

Our system has been designed with you in mind, and we continue to invest in it and make improvements based on your feedback.

If you have any queries or have trouble registering with My Broker Venue, our Broker Relationship Team will be happy to help.

Submitting your case on My Broker Venue