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I'm getting an error message.

When quoting a loan under Quick Product Links → Commercial → Mortgages, loans ; Buy to let, you may get an error message that reads:

‘From the information you have provided, the Product Wizard suggests that your requirements do not match one of our 'Standard Plans'. However this does not necessarily mean that we cannot lend in this instance.’

This usually happens when you are trying to quote a semi-commercial buy-to-let property or an investment property. You can only select ‘Yes’ to one of the following questions:

• Loan secured on Buy to Let?

• House of Multiple Occupation?

• Loan secured on Retail Unit with living accommodation?

• Is Property a Holiday Let?

• Loan secured on commercial property?

In this instance please go back and select 'yes’ to Loan secured on Retail Unit with living accommodation? and make sure all other property types have ‘no’ beside them (or whichever alternative of the above best suits your customers property type).