Explore our 'My Broker Venue' FAQs by topic below.

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A red warning triangle has appeared next to Totals. What does this mean?

Hover over the icon and a message will appear. This could be because you haven’t entered a broker fee, or you’ve exceeded the maximum permitted value.

If you’re still having difficulty, just send us an email and we’ll get to the bottom of it.

When generating a residential mortgage quote, where do I enter information relating to the service provider and the commission payable?

Go to the Case Summary panel and click on Commission Split/Service Provider. This will take you through to the relevant screen. Please ensure the Third Party Details (within the Application Data tile) have been completed first before the commission details are added.