Explore our 'My Broker Venue' FAQs by topic below.

1. Pick a topic

2. Select your question

3. Get the answer

Why am I having difficulty producing documents?

If you’re struggling to produce documents, it could be linked to your computer settings.

Most documents need a PDF reader to enable viewing; we recommend using Adobe Acrobat Reader.

This can be downloaded directly through the link below or alternatively through the Adobe website.


If you’re already using Adobe Acrobat, please check you have the latest version installed, and that you don’t have pop-up blockers switched on.

Also check to see if the dialogue box appears at the bottom of the page. If it doesn’t, check it’s not open in another window.