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Troubleshooting My Broker Venue?

First of all, a few golden rules for interacting with the system:

· Every person who interacts with MBV needs to have their own unique login, which you’ll be provided when you first sign up. If there’s someone else in your team who needs to use the system, then they’ll need to register separately (they can’t share your login details).

· You can’t have two cases open at once – this will corrupt (break) your case and you will have to rekey it from the start (No copying).

· You can’t be in a case at the same time as someone else – this will corrupt (break) your case and you will have to rekey it from the start (No copying).

· When setting up a case, please use the Quick Product Links panel if you know which product your customer requires. If you’re unsure, or you’re quoting Consumer Buy to Let (CBTL), please use the Product Selector tool

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