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Existing Customers

Check the balance on your account.

A group of three people all looking at a laptop talking.

Why would you like to check your balance today?

I'm just interested

Give us a call and we can confirm an approximate figure over the phone in just a few minutes.


· Personal customers: 0330 828 3138.
· Commercial customers: 0333 242 8570.

Lines are open Monday to Friday 9am-5:30pm.


If you'd rather not discuss this, please complete and submit the below form.

I want to settle my balance in full

We'll calculate an exact figure for you and send this by post or email. We aim to have completed this within five working days. If there's a specific date you need the figure to be valid on, please let us know.

To request your redemption figure, please complete and submit the below form.

If your request is urgent, you can request a redemption figure over the phone:


· Personal customers: 0161 333 7403. Lines are open Monday to Friday 9am-5:30pm.
· Commercial customers: 0161 333 7415. Lines are open Monday to Friday 9am to 5:30pm.


If you'd rather not discuss this, please complete and submit the below form.

I want to refinance my mortgage with another lender

We hate goodbyes, so we’d like the opportunity to discuss our latest products and see if we can convince you to stay. Give our team a call and we can talk through the options.


· Personal customers: 0330 808 4486 / directsalesadministration@togethermoney.com
Lines are open 9am-5:30pm Monday to Friday.

· Commercial customers: 0161 933 7099 / retention@togethermoney.com
Lines are open Monday to Friday 9am-5.30pm.

Request a redemption figure



Occasionally we would like to send you information about products and services offered by our group companies (Together Personal Finance Limited, Together Commercial Finance Limited, Together123 Limited and Together Financial Services Limited). If you’d like to hear from us or our group companies, then please let us know how by ticking any of the boxes below.

By submitting this form, you confirm that you have read and agree to our privacy policy.


Frequently Asked Questions

Will you charge me for a settlement figure?

Not if you ask for it yourself.

If you're a commercial customer and a trusted third party (e.g. your solicitor) asks us for a settlement figure on your behalf, we’ll add a charge to your account in line with our current Tariff of Charges.

How do you calculate my settlement figure?

We calculate each settlement figure individually, but it’s likely to include the:

• Outstanding loan balance.
• Early Repayment Charge (if applicable).
• Redemption Administration Fee.
• Interest up to the last day the settlement figure is valid.
• Any costs and charges that may have been added.

Why has my redemption figure changed?

Your previous redemption figure may no longer be valid because:

• You've made a payment since we generated it; and/or.
• You've incurred fees or charges since we generated it; and/or.
• Additional interest has been applied to your account.