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Contact us

Get in touch.

Need help and want to speak to a human? No problem - let's get you in touch with the person you need.
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How can we help you today?

Simply select from the options below to find the contact details you need. Can't find what you're looking for? Use the details in the 'I have a different query' section and we'll be able to help you on your way.

Would you like to borrow?

Let's connect you with the team you need

Tell us a little more about what you're looking for, and we'll connect you with the right expert.

Get in touch

Do you have an application in progress?

Personal customers

If you're intending to live in the house you're borrowing for, you'll want to speak to our Personal Finance team - here between 9am and 5:30pm Monday to Friday.

0161 933 7113



Business customers

If you're planning to buy to sell, buy to let or borrow against a business premises, you'll want to speak to our Commercial Finance team - here between 9am and 5:30pm Monday to Friday.

0161 933 7082

Are you an existing customer with a question about your account?

Online help

We have a whole host of information over in our Help section, so you may well find the information you're looking for there. If you still want to speak to us however, our existing customer contact details are below.

Go to Help


I live in the house I'm borrowing against

You'll want to speak to our Personal Finance team - here between 9am and 5:30pm Monday to Friday.

0161 333 7404



I have a buy to let, I've bought to sell or borrow against a business premises

You'll want to speak to our Commercial Finance team - here between 9am and 5:30pm Monday to Friday.

0161 333 7416

Would you like to make a payment on your account?

Make payment online

We’re here between 9am and 5:30pm Monday to Friday. To pay using our automated payment system, available 24 hours a day, please call 0161 333 7410 and select option 1.

Make a payment online

Or see other ways to make a payment here

Are you a broker or intermediary?

As well as the contact details below, you can find out everything you need to know about working with us in our Intermediaries section.

New Business Team - for all pre-submission enquiries

We're here between 9am and 5:30pm Monday to Friday.

0161 933 7101


Personal lending: underwriting

We're here between 9am and 5:30pm Monday to Friday.

0161 451 3151


Commercial lending: underwriting

We're here between 9am and 5:30pm Monday to Friday.

0161 451 3156

Do you have a different query?

If you're unsure who you need to speak to, or you have a query not covered above, we'll help point you in the right direction.

0161 333 7400