Help for customers

Existing customers.

Q: How do I understand a charge on my account?

a.ex5:link, a.ex5:visited { background-color: #F7B12C; color: black; padding: 10px 25px; text-align: center; text-decoration: none; display: inline-block; font-size: 1em; font-family: "Source Serif Pro" -webkit-transition-duration: 0.4s; transition-duration: 0.4s; } a.ex5:hover, a.ex5:active { background-color: #FDE4AE; } Our Tariff of Charges will help make sense of it. Learn more

Q: How can I understand my Annual Statement?

a.ex5:link, a.ex5:visited { background-color: #F7B12C; color: black; padding: 10px 25px; text-align: center; text-decoration: none; display: inline-block; font-size: 1em; font-family: "Source Serif Pro" -webkit-transition-duration: 0.4s; transition-duration: 0.4s; } a.ex5:hover, a.ex5:active { background-color: #FDE4AE; } Our visual guide and FAQs will help you make sense of it. Check it out

Q: How do I report a bereavement?

a.ex5:link, a.ex5:visited { background-color: #F7B12C; color: black; padding: 10px 25px; text-align: center; text-decoration: none; display: inline-block; font-size: 1em; font-family: "Source Serif Pro" -webkit-transition-duration: 0.4s; transition-duration: 0.4s; } a.ex5:hover, a.ex5:active { background-color: #FDE4AE; } We’re here to help. Let us know

Q: How do I help someone manage their account?

a.ex5:link, a.ex5:visited { background-color: #F7B12C; color: black; padding: 10px 25px; text-align: center; text-decoration: none; display: inline-block; font-size: 1em; font-family: "Source Serif Pro" -webkit-transition-duration: 0.4s; transition-duration: 0.4s; } a.ex5:hover, a.ex5:active { background-color: #FDE4AE; } Find out how the account holder can authorise you to deal with us. Find out how

Q: How do I borrow more or refinance?

.borderbox { border: 6px solid #F7B12C; padding: 10px; } .clearfix { overflow: auto; } .img2 { float: right; padding-left:50px; width: 375px; height: 160px; } /* CTA CODE */ a.ex5:link, a.ex5:visited { background-color: #F7B12C; color: black; padding: 10px 25px; text-align: center; text-decoration: none; display: inline-block; font-size: 1em; font-family: "Source Serif Pro" -webkit-transition-duration: 0.4s; transition-duration: 0.4s; } a.ex5:hover, a.ex5:active { background-color: #FDE4AE; } Let's talk through your options Get in touch

Q: Frequently asked questions

a.ex5:link, a.ex5:visited { background-color: #F7B12C; color: black; padding: 10px 25px; text-align: center; text-decoration: none; display: inline-block; font-size: 1em; font-family: "Source Serif Pro" -webkit-transition-duration: 0.4s; transition-duration: 0.4s; } a.ex5:hover, a.ex5:active { background-color: #FDE4AE; } Find out more about managing your account in our FAQs. Read FAQs

Looking for support with your Together account? You've come to the right place. Our Existing Customers section is full of helpful content across many different topics to give you the information you need.