Help for customers

Existing customers.

Looking for support with your Together account? You've come to the right place. Our Existing Customers section is full of helpful content across many different topics to give you the information you need.
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Need help with something specific?

Find out below. Can't see your question answered? Try our FAQ section.

How do I understand a charge on my account?

Our Tariff of Charges will help make sense of it.

Learn more

I have a disability or additional accessibility needs and need some extra support, what should I do?

Find out how we can support you further.

Check it out

Where do I find help if my circumstances have changed?

If your circumstances have changed and you need help, don't worry, we're here to support you.

Find out more

How can I understand my Annual Statement?

Our visual guide and FAQs will help you make sense of it.

Check it out

How do I report a bereavement?

We’re here to help.

Let us know

How do I help someone manage their account?

Find out how the account holder can authorise you to deal with us.

Find out how
Exit Process

First, a couple of questions to make sure we connect you with the right Together team.