Help for customers
Existing customers.
Looking for support with your Together account? You've come to the right place. Our Existing Customers section is full of helpful content across many different topics to give you the information you need.
Explore our support topics
Can't see your question answered? Try our FAQ section.
Explore our FAQs
Need help with something specific?
Find out below. Can't see your question answered? Try our FAQ section.
How do I understand a charge on my account?
What happens when my fixed-rate period ends?
We can talk through your options and latest fixed-rate offers here.
Is there something missing from here?
Where do I find help if my circumstances have changed?
If your circumstances have changed and you need help, don't worry, we're here to support you.
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How can I understand my Annual Statement?
Our visual guide and FAQs will help you make sense of it.
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How do I report a bereavement?
How do I help someone manage their account?
Find out how the account holder can authorise you to deal with us.
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Frequently asked questions
Find out more about managing your account in our FAQs.
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