Help for customers
Looking for support with your Together account? You've come to the right place. Our Existing Customers section is full of helpful content across many different topics to give you the information you need.
Explore our support topics
Save yourself a phone call and play your part for the environment by downloading an electronic version of any/all the documents you may need.
Tariff of charges
Want to understand a charge on your account? Our Tariff of Charges will help make sense of it.
I have accessibility needs or a disability and need some extra support
Find out how we'll support you with your accessibility needs.
Request additional finance
Would like to borrow more or refinance? Let's talk and weigh up your options.
Need help with something specific?
Find out below. Can't see your question answered? Try our FAQ section.
How do I understand a charge on my account?
Our Tariff of Charges will help make sense of it.Learn more
What happens when my fixed-rate period ends?
We can talk through your options and latest fixed-rate offers here.Find out more
Where do I find help if my circumstances have changed?
If your circumstances have changed and you need help, don't worry, we're here to support you.Find out more
How can I understand my Annual Statement?
Our visual guide and FAQs will help you make sense of it.Check it out
How do I report a bereavement?
We’re here to help.Let us know
How do I help someone manage their account?
Find out how the account holder can authorise you to deal with us.Find out how
Frequently asked questions
Find out more about managing your account in our FAQs.Read FAQs