Help for customers

Existing customers.

Looking for support with your Together account? You've come to the right place. Our Existing Customers section is full of helpful content across many different topics to give you the information you need.
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Featured help for existing customers

Can't see your question answered? Try our FAQ section.

I don't understand a charge on my account

Our Tariff of Charges will help make sense of it.

Learn more

I don't understand my Annual Statement

Our visual guide and FAQs will help you make sense of it.

Check it out

I need to report a bereavement

We’re here to help.

Let us know

I want to help someone manage their account

Find out how the account holder can authorise you to deal with us.

Find out how

I want to borrow more or refinance

Let's talk through your options

Get in touch

Frequently asked questions

Find out more about managing your account in our FAQs.

Read FAQs
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Exit Process

First, a couple of questions to make sure we connect you with the right Together team.