Update your payment details.
Changing your payment details
How can I change my bank details / Re-start a cancelled Direct Debit instruction?
Please call us and we can set up or amend your Direct Debit in a matter of minutes.
New Direct Debit instructions take 10 working days to set up, from the date we receive them.
If you have a payment due in the meantime, you'll need to make a manual payment (by card, for instance) to ensure you don’t fall behind or incur any charges. We'll use your Direct Debit to collect your regular payment starting the following month.
How can I change my payment date?
Please call our Customer Operations team:
• Personal customers: 01613337404. Lines are open Monday to Friday, 9am to 5:30pm.
• Commercial customers: 0161 333 7416. Lines are open Monday to Friday 9am to 5:30pm.
Depending on the date you select and how this relates to your current payment date, you may incur additional interest. We’ll explain your options over the phone before completing the change.
How can I change the amount I'm paying each month?
We may be able to vary your monthly payments if you are struggling to meet your repayments, or if you wish to make a regular overpayment.
Please call our Customer Operations team to discuss the impact this would have on your account with us and also visit this webpage for more details about how we can support you if you’re struggling with your payments.