We have a working relationship with the Royal National Institute of Blind People (RNIB), who are helping us to continuously improve our services to people who are blind or visually impaired.
Alternative document formats
On request, we can supply copies of key correspondence in one of several formats. You can choose from:
• Large print.
• Braille.
• Audio CD.
We’ll need to obtain your permission to share your information with the RNIB before we can do send your account details in a different format.
Large print documents are provided in font size 20. Items posted in alternative formats will be marked 'Articles for the Blind' on the envelope.
We can also provide a free magnifying sheet to enlarge the text on our correspondence. Give us a call and we can arrange this for you.
· Personal customers: 0800 0461 594. Lines are open Monday to Friday, 9am to 5:30pm, or book a callback from our team here.
· Commercial customers: 0370 218 6517. Lines are open Monday to Friday 9am to 5:30pm.
If you can't find an answer to your question here, please call us and we'll do what we can to help.
Email
On occasion, we may correspond with you via email. If you need additional support to respond to us, such as speech recognition software or if you need us to send documents in a specific format to allow you to use your existing software, please let us know.
Using our website
Our website should work with all major screen reader software. Our latest design allows for bigger buttons and links so you can navigate more easily.
If the design or layout of our website makes it difficult to use, you can change the size of the text and the colour of the pages to make things clearer. My Computer My Way explains how to make various changes.
Additional support
The
RNIB's website provides information about benefits and financial support available to people who are blind or visually impaired.