Arrange a payment plan.

Existing customers

If you have missed payments on your account and we’ve sent you a text, you can now view the payments due and manage how you repay the amounts by setting up a payment plan. All you need to do is follow the link in the text we sent you (without having to give us a call). We’ll ask you for some information about your personal and financial situation which will help us find the best possible solution for you. You can also make a payment online here.

What happens when my fixed-rate period ends?

Your mortgage will change to a variable interest rate – the details will all be outlined in your agreement, and we'll write to you with details about it a few months before it changes. If you're paying by Direct Debit, we'll automatically adjust your payments and you won't have to do anything.

If you prefer the peace of mind that your payments are fixed, we can look at refinancing your agreement with one of our latest offers. We can discuss your options over the phone.

· Personal customers: 0161 933 7059. Lines are open Monday to Friday 9am-5:30pm

· Commercial customers: 0161 933 7098. Lines are open Monday to Thursday. 9am – 7pm and Friday 9am 5.30pm.

Can I extend my loan term or amount?

We'll happily assess your current circumstances and the options that are available to you. Please give us a call, or we can call you back

· Personal customers: 0161 933 7059. Lines are open Monday to Friday 9am-5:30pm

· Commercial customers: 0161 933 7098. Lines are open Monday to Thursday. 9am – 7pm and Friday 9am 5.30pm.