Notifying us of a bereavement

We're sorry for your loss.

We appreciate how hard it is to lose someone.

And when a loved one passes away, we understand you may have other things on your mind than sorting out their finances.

So, when you’re ready, we’re here to help. We’ll try to make things as straightforward as possible, even when nothing seems easy.

What you need to do

Give us a call as soon as you feel able on

• Personal customers: 0330 127 7694. Lines are open Monday to Friday, 9am to 5:30pm.

• Commercial customers: 0371 705 1309. Lines are open Monday to Friday 9am to 5:30pm.

In time, we’ll ask you to send a certified copy of the death certificate, either by post or by sending us a scanned copy electronically. We’ll be on hand to talk you through the ins and outs of what happens next, over the phone.

Then, once we’ve received them, we’ll be in touch to agree what will happen with the account.

Further help and guidance
Practical help and advice 

Visit the Government’s official Bereavement website.

Here, you can find lots of useful information on paperwork tasks that need to be taken care of, including tracing a will and updating property records. They can also offer guidance and eligibility information on monetary support called Bereavement Payment.

Financial help and advice 

Contact the MoneyHelper on 0800 138 7777. They can help you understand matters that might affect your own finances after losing someone, like pensions, inheritence and tax

Additionally, Citizens Advice have guidance on topics including bereavement benefits, and where you stand if a will hasn't been made.

Emotional support and guidance 

Several support services are available.

If you need to talk, the Samaritans will listen. Call 116 123. It's always free, always open, and always confidential. Please don’t suffer alone.

Macmillan Cancer Support has a comprehensive online guide for families affected by cancer. Their free, confidential Support Line is open seven days a week, from 8am to 8pm. Call 0808 808 00 00.

Cruse Bereavement Care provides coping strategies and support for issues including loneliness after losing a loved one. You can also speak to them on phone from 9.30am to 5pm, Monday to Friday. Call 0808 808 1677.