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Discuss payment difficulties

We understand circumstances may change during a mortgage or loan term.

If you’re worried about keeping up with your repayments, or have fallen behind, there are lots of ways we can help you.

The sooner you contact us to discuss your financial situation, the sooner we can help.

 

Our team has lots of experience supporting those with payment difficulties. We’ll take into account your individual circumstances and try to assist you. Unfortunately, we cannot provide advice on how to deal with all your debts, so if this is what you are looking for, read our useful links for details of other organisations who can assist you. If you're already in contact with us about payment difficulties, or we have tried to contact you, please call the number on the most recent correspondence we sent to you.

 

 

Request a call back

We’re here between 8.30am and 7pm Monday to Friday. We can’t promise we’ll be able to call on the same day as your request, but we’ll do our very best.

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Useful links

Independent advice if you're experiencing financial difficulties.

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Complete a financial statement

Getting a better picture of your financial situation.

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Useful links

If you're experiencing financial difficulties.

For personal customers who want to make a payment or discuss payment difficulties

We’re here between 8.30am and 7pm Monday to Friday. To pay using our automated system, available 24 hours a day, please call 0161 333 7410 and select option 1.

Tel 0161 451 3153
Email
For commercial customers who want to make a payment or discuss payment difficulties

We’re here between 9am and 5:30pm Monday to Friday.

Tel 0161 451 3159
Email
Build: 1.3.7.18819