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Your Privacy

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Strictly Necessary Cookies


These cookies are strictly necessary for the Website to work properly and for us to keep it secure. They are needed to allow users to use the Website and its features, including to move between pages of the website.

These cookies are required

Performance and analytical cookies

These cookies allow us to collect certain information about how a user navigates the Website. They help us to understand which parts of the website are interesting to users and which are not as well as what we can do to improve the website.

Functional cookies

These cookies enable technical performance of the Website and allow us to remember the choices users make and their preferences. They allow us to give a better online experience, such as remembering a user (e.g. their language preferences) when they next access the Website. They also help us to track performance of the Website.

Discuss payment difficulties

We understand circumstances may change during a mortgage or loan term.

If you’re worried about keeping up with your repayments, or have fallen behind, there are lots of ways we can help you.

The sooner you contact us to discuss your financial situation, the sooner we can help.


Our team has lots of experience supporting those with payment difficulties. We’ll take into account your individual circumstances and try to assist you. Unfortunately, we cannot provide advice on how to deal with all your debts, so if this is what you are looking for, read our useful links for details of other organisations who can assist you. If you're already in contact with us about payment difficulties, or we have tried to contact you, please call the number on the most recent correspondence we sent to you.



Request a call back

We’re here between 8.30am and 7pm Monday to Friday. We can’t promise we’ll be able to call on the same day as your request, but we’ll do our very best.

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For personal customers who want to make a payment or discuss payment difficulties

We’re here between 8.30am and 7pm Monday to Friday. To pay using our automated system, available 24 hours a day, please call 0161 333 7410 and select option 1.

For commercial customers who want to make a payment or discuss payment difficulties

We’re here between 9am and 5:30pm Monday to Friday.