If you’ve missed a payment or it looks like you may be in financial difficulty, we’ll try to get in touch by text message, phone and letter.
If this applies to you, please don’t stick your head in the sand. We’re here to help.
We know one size doesn’t fit all, so we’ll take into account your individual circumstances to find a common sense solution that suits you.
Before you call, it can be helpful to work out a few figures so we have the full picture and offer the right support. Try to work out:
- your monthly income (including any benefits, pensions, bonuses or overtime)
- your monthly household spending, including other debts. Our financial statement template is a handy way of gathering this information.
Understandably, we can’t offer advice on how to deal with debts you owe other people. But free, independent financial advice is available, and we’ve compiled a short list of organisations that could help.