Discuss payment difficulties

We understand circumstances may change during a mortgage or loan term.

If you’re worried about keeping up with your repayments, or have fallen behind, there are lots of ways we can help you.

The sooner you contact us to discuss your financial situation, the sooner we can help.

 

Our team has lots of experience supporting those with payment difficulties. We’ll take into account your individual circumstances and try to assist you. Unfortunately, we cannot provide advice on how to deal with all your debts, so if this is what you are looking for, read our useful links for details of other organisations who can assist you. If you're already in contact with us about payment difficulties, or we have tried to contact you, please call the number on the most recent correspondence we sent to you.

 

 

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For personal customers who want to make a payment or discuss payment difficulties

We’re here between 8am and 8pm Monday to Friday. To pay using our automated system, available 24 hours a day, please call 0161 333 7410 and select option 1.


For commercial customers who want to make a payment or discuss payment difficulties

We’re here between 9am and 5:30pm Monday to Friday.


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