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Payment Protection Insurance Complaint

Changes to financial regulation mean that you may be eligible to complain about your payment protection policy. For more details on these changes, you can refer to the Financial Conduct Authority’s website here.

You may be eligible to make a complaint if you purchased a payment protection insurance (PPI) policy on one of our loans. At the time, this could have been through one of the following lenders - Cheshire Mortgage Corporation, Phone-a-loan or Blemain Finance. You can make a complaint if:

• You believe that the PPI policy should not have been sold to you.
• You were not made aware of how much commission you were paying on your policy, and believe that this undisclosed commission may have affected your decision to purchase this policy.

If either of these statements applies, you can fill out the form below to make a complaint. If you are unsure, or if you would prefer not to use our online form, you can contact us directly to discuss this matter using the details to the right.

Please note that your eligibility to make a complaint about the commission on your policy will depend on factors such as the regulatory status of your loan. Our advisors will check this for you when we receive your complaint. It is also possible that the broker or another third party sold your PPI policy. If that is the case, we will let you know which part of your complaint you will need to refer to them.

You do not need to use a claims management company to make a complaint – complaining is free and all complaints are judged by the same criteria.

If you are making a complaint on behalf of somebody else, please use their details. We will need authority from them to speak to you about their account, so if you need us to speak to you on their behalf, please contact us using the details to the right and we can discuss your options.


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I believe I had a PPI policy on my Together loan


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I believe I have not previously received redress due to a complaint related to this PPI policy


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I believe that this policy was mis-sold



We may need to contact the broker that sold your policy to help us investigate your complaint. Please confirm that you give your permission for the broker to provide us with information relating to your PPI policy by selecting the box below.
Speak to our customer service department

We’re here between 9am and 5:30pm Monday to Friday.



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