I want to request something or need information

What type of customer are you?

Personal customer

As a personal customer, you’ll most likely have a loan or mortgage with us which is secured against your current home, a property you intend to live in, or one which you’ve inherited.

This could be a Personal mortgage, a Consumer Buy to Let mortgage, or a Bridging loan or Secured loan which isn’t used for business purposes.

I'm a Personal customer

Commercial customer

If you’re a commercial customer, you may have a Commercial mortgage or Buy to Let mortgage with us which is secured against a commercial property, a buy-to-let property, multiple properties, or land.

Or, you may have a Bridging loan or Homeowner Business Loan which you’re using for investment or business purposes.

I'm a Commercial customer

Please check our Existing Customers FAQs and Coronavirus FAQs to see if you can find the answer to your question. If your query is urgent please call us.

  • Personal Customers - 0161 333 7404
  • Commercial Customers - 0161 333 7416

Lines are open Monday to Friday 9am to 5:30pm.