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Make a general account enquiry

Information on your account is at your fingertips

If you would like information on your account, please complete the below form.

Please be aware that, in order to best support our existing customers in these unprecedented times, we have made the decision to stop accepting new product applications or advancements for the time being.

If you already have an application in progress with us and wish to discuss it, please get in touch with your introducing broker or contact us on 0161 933 7113.

We are currently experiencing much higher volumes of requests. We are working hard to respond to your query as quickly as we can.

Please also note that, due to current circumstances our telephony teams are working from their own homes. Our contact numbers remain the same but you may notice occasional background noise as we provide you with support. We appreciate your patience as our teams adjust to this new way of working.

Coronavirus payment holiday

If you’re a Personal Finance customer and you have been financially impacted by Coronavirus, you can fill in our quick and easy form to apply for a payment holiday.

Request payment holiday


We are currently receiving a high number of calls and we can’t commit to our usual call back promise. Please check our Coronavirus FAQs to see if you can find the answer to your question.

If your query is urgent please call us, otherwise please complete the form below and we will get back to you as soon as possible.

Lines are open Monday to Friday 9am to 5:30pm.

Get in touch

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Personal customers

0161 333 7404

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Commercial customers

0161 333 7416

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Coronavirus FAQs

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