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These cookies allow us to collect certain information about how a user navigates the Website. These cookies collect information that is used either in aggregate form to help us understand how our site is being used or how effective are marketing campaigns are, or to help us personalise our site for you. We use Google analytics and Bing 1st party cookies, Google Marketing Platform cookies and Hotjar cookies for reporting purposes.

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Google Marketing Platform Cookies _ide, _nid, _sid, _dsid, _flc, _aid, _taid These are 3rd party cookies served by Google Marketing Platform. They serve adverts to visitors based on the websites they've been to previously. Click here for more information about Google Marketing Platform and how to disable this cookie.
Facebook   Personalise and provide products via Facebook marketing. Click here for more information about Facebook cookies.
Flash Taking   These are 3rd party cookies served by Flash Taking. They serve adverts to visitors based on the websites they've been to previously. Click here for more information about Flash Taking and how to disable this cookie.
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Bing mui(x), _uet(x) Remarketing script and conversion tracking Click here for more information about Bings Ads and how to disable this cookie.
Hotjar _hj(x) These cookies are used to record anonymous videos about how visitors use our website. They keep track of how visitors engage with pages on our website. Click here for more information about Hotjar and how to disable this cookie.
ResponseTap   These are 3rd party cookies served by ResponseTap. They serve incoming phone numbers to visitors to allow call volume tracking. Click here for more information about Response Tap cookies.
The Trade Desk   These are 3rd party cookies served by The trade desk. They serve adverts to visitors based on the websites they've been to previously. Click here for more information about trade desk and how to disable this cookie.

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Make a general account enquiry

Information on your account is at your fingertips

If you would like information on your account, please complete the below form.

Please be aware that, in order to best support our existing customers in these unprecedented times, we have made the decision to stop accepting new product applications or advancements for the time being.

If you already have an application in progress with us and wish to discuss it, please get in touch with your introducing broker or contact us on 0161 933 7113.

We are currently experiencing much higher volumes of requests. We are working hard to respond to your query as quickly as we can.

Please also note that, due to current circumstances our telephony teams are working from their own homes. Our contact numbers remain the same but you may notice occasional background noise as we provide you with support. We appreciate your patience as our teams adjust to this new way of working.

Coronavirus payment holiday

If you’re a Personal Finance customer and you have been financially impacted by Coronavirus, you can fill in our quick and easy form to apply for a payment holiday.

Request payment holiday


We are currently receiving a high number of calls and we can’t commit to our usual call back promise. Please check our Coronavirus FAQs to see if you can find the answer to your question.

If your query is urgent please call us, otherwise please complete the form below and we will get back to you as soon as possible.

Lines are open Monday to Friday 9am to 5:30pm.

Get in touch

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Personal customers

0161 333 7404

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Commercial customers

0161 333 7416

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Coronavirus FAQs

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