Account holders can give third parties ongoing authority to manage their account, and this authority needs to be put in writing. This can take two forms.
Option 1: Letter of Authority
Download, print and complete a Letter of Authority form, and send it our way. This document provides authority to manage only the Together account in question.
By email, to: Personal customers: collections@togethermoney.com
Commercial customers: commercialcollections@togethermoney.com
By post, to: Together
Lake View
Lakeside
Cheadle
SK8 3GW
Option 2: Power of Attorney
This legal document allows someone to appoint one or more people to help them make decisions about their health and finance, or to make decisions on their behalf if they cannot decide for themselves.
In England and Wales, the Office of the Public Guardian registers each 'lasting power of attorney' (LPA). You can create your LPA online using GOV.UK's handy wizard, then simply print, sign, and post your LPA to the authorities.
In Scotland, most people use a solicitor to write their Power of Attorney (PoA) document, to ensure nothing is missed. A solicitor or medical doctor must interview the subject of the PoA, and sign the document to confirm they understand the decision they're making. Once completed, it must be sent to the Office of the Public Guardian in Scotland. mygov.scot provides further guidance and links.
In addition, AgeUK has a comprehensive advice and support page regarding powers of attorney.