We use cookies to give you the best possible experience on our website. If you continue without changing your settings, we'll assume that you're happy to receive all the cookies on our website, However, you can change your cookie settings at any time.

Your Privacy

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Strictly Necessary Cookies


These cookies are strictly necessary for the Website to work properly and for us to keep it secure. They are needed to allow users to use the Website and its features, including to move between pages of the website.

These cookies are required

Performance and analytical cookies

These cookies allow us to collect certain information about how a user navigates the Website. They help us to understand which parts of the website are interesting to users and which are not as well as what we can do to improve the website.

Functional cookies

These cookies enable technical performance of the Website and allow us to remember the choices users make and their preferences. They allow us to give a better online experience, such as remembering a user (e.g. their language preferences) when they next access the Website. They also help us to track performance of the Website.

Request a redemption figure

Fill in our request form online or speak to one of the team.

To request a redemption or settlement figure on your account please complete the below form.

We'll send figures out in the post, but please remember that all figures can take up to 7 days to be sent (up to 5 days for commercial redemption requests). If you require a specific date you want the figure valid to, please let us know below. If there's anything else you need, or for any urgent requests please get in touch with our customer service team directly.

Request a redemption figure

Are you a personal or commercial customer?

For our personal customers who need a redemption figure

We’re here between 9am and 5:30pm Monday to Friday.

For our commercial customers who need a redemption figure

We’re here between 9am and 5:30pm Monday to Friday.