Get in touch with us

Find the right expert team here and contact us today.

How can we help you today? 

Select from the options below to find the contact details you need.

Can't find what you're looking for? Use the details in the 'I have a different query' section below and we'll soon get you in touch with the right person.

> I’m looking to borrow 

I'm intending to live in the house I'm buying (or borrowing against)

You'll want to speak to our Personal Finance team - here between 9am and 5:30pm Monday to Friday.

Alternatively you can request a callback here.



I'm planning to buy to sell, buy to let or borrow against a business premises

You'll want to speak to our Commercial Finance team - here between 9am and 5:30pm Monday to Friday.

Enquire here.

> I have an application in progress 

I'm intending to live in the house I'm buying (or borrowing against)

You'll want to speak to our Personal Finance team - here between 9am and 5:30pm Monday to Friday.




I'm planning to buy to sell, buy to let or borrow against a business premises

You'll want to speak to our Commercial Finance team - here between 9am and 5:30pm Monday to Friday.

> I’m an existing customer with a question about my account 

Online help

We have a whole host of information over in our Existing Customers section, so you may well find the help you're looking for there. If you still want to speak to us however, our existing customer contact details are below.

Read more



I live in the house I'm borrowing against

You'll want to speak to our Personal Finance team - here between 9am and 5:30pm Monday to Friday.




I have a buy to let, I've bought to sell or borrow against a business premises

You'll want to speak to our Commercial Finance team - here between 9am and 5:30pm Monday to Friday.

> I want to make a payment on my account 

I'm a Personal Finance customer

We’re here between 9am and 5.30pm Monday to Friday. To pay using our automated payment system, available 24 hours a day, please call 0161 333 7410 and select option 1.

Contact us by phone

Make payment online


Make a payment



I'm a Commercial Finance customer

We’re here between 9am and 5:30pm Monday to Friday.

Contact us by phone

Make payment online

Make a payment



Is there any other way I can make a payment?

Absolutely. By phone or online aren't the only ways to pay, there's a number of other methods you can use.


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> I’m a broker or intermediary 

Find out everything you need to know about working with us. If you can't find what you're looking for, just fill in our form or get in touch with us on one of the numbers below; we're looking forward to hearing from you.

Make a quick online enquiry



New Business Team - for all pre-submission enquiries

We're here between 9am and 5:30pm Monday to Friday.



Personal lending: underwriting

We're here between 9am and 5:30pm Monday to Friday.



Commercial lending: underwriting

We're here between 9am and 5:30pm Monday to Friday.

> I have a different query 

If you're unsure who you need to speak to, or you have a query not covered above, we'll help point you in the right direction.

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