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Intermediaries site
Intermediaries site

Important documents

Save yourself a phonecall.

Electronic versions that you can print at home, without having to wait.

These documents are free to download as often as you like.

Welcome pack

Our standard Welcome Pack is sent out with every new agreement that customers take out.

It contains details of our latest Tariff of Charges, information on our complaints procedure, and a short list of helpful phone numbers.

If you need a copy of your agreement or anything specific to your account, please call us as normal.

Welcome pack (PDF)
For our commercial customers making general account enquiries

We’re here between 9am and 5:30pm Monday to Friday.

Tel 0161 451 3158
Email

Request additional finance

For our existing customers looking to borrow further funds.

Find out more

Discuss payment difficulties

Money on your mind?

Find out more

Frequently asked questions

Helping our customers find the right answers.

Find out more
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