These documents are free to download as often as you like.
Welcome pack
Our standard Welcome Pack is sent out with every new agreement that customers take out.
It contains details of our latest Tariff of Charges, information on our complaints procedure, and a short list of helpful phone numbers.
If you need a copy of your agreement or anything specific to your account, please call us as normal.
Direct debit mandate
Print out and complete a new Direct Debit mandate whenever you need to update your bank details or re-start a cancelled instruction.
Direct Debit instructions take 10 working days to set up, from the date we receive them. If you have a payment due in the meantime, we’ll contact you to make a manual payment (by card, for instance) to ensure you don’t fall behind or incur any charges. We’ll go back to using your Direct Debit on your normal payment date for the next instalment.
The Reference Number you need is your Together account number, and can be found on any correspondence we’ve sent you.