Existing customers

How can we help?

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I want to know what I owe

Quickly check your balance or get a formal settlement figure.

Find out how

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Payment deferrals

Find out more about payment deferrals and what will happen if your payment deferral is coming to an end.

Find out more about payment deferrals

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I want to make a payment

Our secure online system is available 24/7.

Make payment

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I'm struggling with my payments

Let us know and we’ll find a way forward, together.

Check my options

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My circumstances have changed and I need help

We're here to support you through challenging times.

Check my options

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I want to make a complaint

If you're unhappy, we want to know.

Make a complaint

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I want to make a general account enquiry

Fill out our enquiry form and we will be in touch.

Get in touch

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I want to change my payment details

Update when and how you make a payment.

Find out how

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I have accessibility needs or a disability and need some extra support

Find out how we'll support you with your accessibility needs.

Follow this link

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Coronavirus support

Latest customer information.

Read more

I don't understand a charge on my account 

Our Tariff of Charges will help make sense of it.


Learn more >
I don't understand my Annual Statement 

Our visual guide and FAQs will help you make sense of it.


Check it out >
I need to report a bereavement 

We’re here to help.


Let us know >
I want to help someone manage their account 

Find out how the account holder can authorise you to deal with us.


Find out how >
I want to borrow more or refinance 

Let's talk through your options

Speak to someone

Frequently asked questions 

Find out more about managing your account in our FAQs.


Read FAQs >
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