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Meet Matt

Customer Services.

Profile picture


Customer Services.

"I’ve developed through on the job experience, but the training I’ve received in CeMAP and Lean Six Sigma tools and techniques has really helped too."

What do you do?
In a nutshell, I promote, implement and communicate change within the customer service department.

What do you like best about your role?
The variety of tasks and projects. This gives me plenty of opportunities to learn new skills.

How have you changed since you joined Together?
Professionally, I’ve developed just through on the job experience. But the training I’ve received in CeMAP and Lean Six Sigma tools and techniques has really helped too. Personally, my communication skills have improved thanks to regular meetings with Department Heads and Directors.

What qualities do you need to do your job well?
You need to be able to stand back, analyse your workload, and prioritise projects and other commitments, so everything is completed to people’s expectations.

Where do you see yourself and the company in five years?
Managing projects across the wider business, and applying all my training and experience I’ve gained over the past 10 years.

Outside of work, what do you get up to?
Besides spending time with my wife and daughter, I’m an On-call Firefighter for Cheshire Fire and Rescue Service in the evenings and weekends.

Any personal or professional mantras you live by?
Professional: if you don’t like something, change it. If you can’t change it, change your attitude. Personal: You have two choices: dream about what you want to achieve or go out and do something about it.